Refund Policy

New accounts can use the platform free for 7 days with every feature enabled and no payment method required. If you do not subscribe, nothing is charged and there is nothing to refund.

Subscriptions are billed monthly in advance at the amount you choose. You can cancel at any time from your account. Cancelling stops future charges and your access continues through the end of the period you already paid for. We do not automatically prorate partial months.

If you subscribe and decide within 14 days of your first paid charge that the platform is not right for your church, contact us and we will refund that first month in full.

If you were charged twice, charged after cancelling, charged the wrong amount, or lost meaningful access because of a prolonged outage on our side, tell us and we will correct it — as a refund or an account credit, whichever you prefer.

Because pricing is pay-what-you-can, you can raise or lower your monthly amount at any time. Changes take effect on your next billing date; we do not refund the difference for the current month.

Consulting, custom analysis, and assessment engagements are quoted per project in a written proposal. Deposits reserve scheduled time and are non-refundable once work begins. If you cancel before work begins, the deposit is refunded in full. If you cancel mid-project, you are billed for work completed to that point and the remainder is refunded.

We generally do not refund months already used beyond the 14-day window, amounts you voluntarily chose to pay above a lower tier, or fees for completed and delivered professional services work.

Send a request through the contact page with your church name, the account email, and what happened. We respond within five business days. Approved refunds return to the original payment method and usually appear within 5–10 business days, depending on your bank.

If a situation is not covered here, ask. We would rather talk it through than hide behind a policy. This policy is part of our terms and conditions and does not limit rights you have under applicable consumer law.